Our Policies
Before your appointment, please review our salon policies to ensure your experience with us exceeds your expectations. If you have any other questions, please get in touch with us so we can help.
SALON ETIQUETTE
GUESTS
To ensure a comfortable environment for our clients and staff, guests are not permitted to accompany clients to their scheduled appointments. Our salon has a limited amount of space for clients awaiting scheduled appointments and our stylist stations are not suited to accommodate guests. To avoid unnecessary danger and a distraction to our team members, guests and children are not permitted to attend salon appointments unless they are also scheduled to receive services. If a client is unable to make arrangements for their guests or their children, we kindly request that you inform the salon prior to your appointment so we can try our best to accommodate.
DEPOSITS
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Deposits are required on all appointments. Appointments scheduled online will require immediate deposits to confirm the booking. All deposit requests should be paid within 48hrs. In all cases deposits should be paid prior to the scheduled appointment or the appointment may not be reserved. Deposits paid will be deducted from the client’s final bill.
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If a client is not able to keep their appointment and does not give us notice within 48 hours of their scheduled appointment or does not show, the deposit will be surrendered and the salon can charge up to 100% of the service booked.
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If a client books an appointment online and needs to make a change, it is best to contact the salon so your deposit is not affected. If a client cancels their appointment online, it is the responsibility of the client to notify the salon so that a refund for their deposit can be processed.
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Prices are intended as a guide only. You will be charged for the services you receive, which may differ from the services you have booked, and our stylists will ensure to make you aware of any changes during your appointment.
REFUND POLICY
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If a client is dissatisfied with their service, they may contact the salon and consult with their stylist about resolving the concern. Appeasement services will only be honored for technical missteps if a client contacts the salon within one week of their original service.
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No refunds or exchanges are permitted on the sale of retail products.
BOOKING YOUR APPOINTMENT
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Please disclose all services you are hoping to receive at the time of booking your appointment so that the appropriate amount of time can be allotted. Services requested at the time of the appointment may be declined to ensure your stylist stays on schedule. If you are not sure which services you will require, please call the salon so we can ensure accurate bookings.
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IMPORTANT: If you can't find a suitable slot through our online booking system, please call us on 02086800110 for assistance. We may have additional availability in the salon. Importantly, please ensure you read our terms & conditions.
DETANGLING SERVICE
PLEASE NOTE! WE DO NOT OFFER A DETANGLING SERVICE
Before coming to the salon you must comb through and detangle your hair to avoid discomfort and being charged for extra time, or the service being refused.
BRAIDING
At this time we do not have a braid stylist